Privacy Policy & Cookies

This website is provided on an “AS IS” basis. Lady Haig’s Poppy Factory expressly disclaims all warranties. Including the warranties of merchantability, fitness for a particular purpose and non-infringement. Lady Haig’s Poppy Factory disclaims all responsibility for any loss, injury claim, liability or damage of any kind resulting from, arising out of or any way related to (A) Any errors in or omissions from this website and the content, including but not limited to technical inaccuracies and typographical errors, (B) Any third party websites or content therein directly or indirectly accessed through links in this website, including but not limited to any errors in or omissions therefrom, (C) The availability of the website or any portion thereof, (D) Your use of this website or (E) Your use of any equipment or software in connection with the website.


Limitation of Liability
In no event and under no legal or equitable theory, whether in tort, contract, strict liability or otherwise, shall Lady Haig’s Poppy Factory be liable for any direct, indirect, special, incidental or consequential damages arising out of any use of the information contained herein, including, without limitation, damages for lost profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or computer failure or malfunction.


You agree to defend, indemnify and hold Lady Haig’s Poppy Factory harmless from and against any and all claims, damages, costs and expenses, including attorney’s fees, arising from and related to your use of the Site.


Copyright Notice
Unless otherwise noted, the graphic images, buttons and text contained in this Site are the exclusive property of Lady Haig’s Poppy Factory and its subsidiaries. Except for personal use, these items may not be copied, distributed, displayed, reproduced, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise without prior written permission of


Lady Haig’s Poppy Factory, Trademarks
This Site features logos, brand identities and other trademarks and service marks (collectively, the “Marks”) that are the property of, or are licensed to Lady Haig’s Poppy Factory and its subsidiaries. Nothing contained on this Site should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any Mark displayed on this Site without written permission of Lady Haig’s Poppy Factory or any such third party that may own a Mark displayed on the Site.


Links to Third Party
Sites As a convenience to users, this Site may link to other sites owned and operated by third parties and not maintained by Lady Haig’s Poppy Factory. However, even if such third parties are affiliated with Lady Haig’s Poppy Factory, Lady Haig’s Poppy Factory has no control over these linked sites, all of which have separate privacy and data collection practices and legal policies independent of Lady Haig’s Poppy Factory. Lady Haig’s Poppy Factory is not responsible for the contents of any linked sites and does not make any representations regarding the content or accuracy of material on such sites. Viewing such third party sites is entirely at your own risk.


Cautionary Language Regarding Forward-Looking Statements
This Site may contain statements, estimates or projections that constitute “forward-looking statements” as defined under U.S. federal securities laws. Any such forward looking statements are inherently speculative and are based on currently available information, operating plans and projections about future events and trends. As such, they are subject to numerous risks and uncertainties. Actual results and performance may be significantly different from Lady Haig’s Poppy Factory’s historical experience and our present expectations or projections. Lady Haig’s Poppy Factory undertakes no obligation to publicly update or revise any forward-looking statements.


Lady Haig’s Poppy Factory maintains and operates this Site from its offices in Edinburgh UK. These Terms of Use are governed and interpreted under the laws of Scotland. By using this site you consent to the jurisdiction of the courts located in the UK for any action arising from these Terms of Use. Any cause of action or claim you may have with respect to the Site must be commenced within one (1) year after the claim or cause of action arises. If any portion of these Terms of Use is deemed unlawful, void or unenforceable, then that part shall be deemed severable and shall be construed in accordance with applicable law. Such a term will not affect the validity and enforceability of any remaining provisions. Lady Haig’s Poppy Factory’s failure to act with respect to a breach of these Terms of Use by you or others does not constitute a waiver and shall not limit Lady Haig’s Poppy Factory’s rights.


PRIVACY STATEMENT – Our Commitment to Privacy

Privacy Policy and Promise At Lady Haig’s Poppy Factory (referred to as LHPF hereafter), we believe in being open and up front with individuals about how we use their personal data, and so we have developed our Privacy Promise: a quick and simple summary explaining how we use and look after your information.


Our Privacy Promise

LHPF takes your privacy very seriously, and we want to assure you that your personal information is safe with us and we will never sell your details. Our privacy promise covers how we treat your data and puts you in control of what happens to it.


We will protect your data

We will never sell your data to third party organisations. We will collect and use your personal information only if we have your permission, or we have justified business reasons for doing so. We will be clear at the point when we collect your information about how we will use it, and who we might share it with. We will use your personal information within the appropriate lawful basis for which it was collected, and we will make sure we delete it securely once we no longer need it.


You are in charge

We will contact you with your permission via methods of communication you have consented to, or where we have a legitimate interest to do so. You can contact us at any time you wish, to change the way we contact you, including opting in to, or out of, future communications.


We are respectful

We will not put undue pressure on you to make a gift, and if you do not wish to donate we will respect your decision.


We are accountable

We do all we can to make sure fundraisers, volunteers and third party agencies working with us comply with this privacy promise.


We keep in touch

We will always provide easy ways for you to contact us and our staff are on hand to help answer any queries you may have about your data. If you are unhappy with anything we’ve done in relation to your data, please contact the Data Protection Officer and we will look in to what’s happened straight away. Our Data Protection Officer is also the Data Protection Officer for Poppyscotland and the e-mail is


We have protocols in place to ensure your data is protected, but in the event of a mistake, we will follow strict procedures to keep you informed and put things right.




  1. Privacy Policy
  2. How we collect personal data
  3. What personal data do we collect?
  4. Cookie policy
  5. How do we use this information?
  6. Our supporter services
  7. Your choices
  8. The lawful basis we use to process your data
  9. Consent
  10. Legitimate interests
  11. Your rights
  12. Rights of access
  13. Transfer of information outside of the EU
  14. Children’s data
  15. How we protect personal information
  16. How long will we keep your personal data?
  17. Will we disclose the information we collect to outside parties?
  18. Use of Mobile Phone Data
  19. Personal changes
  20. Data Protection Regulator
  21. Changes to our Privacy Policy


1. Privacy Policy

LHPF are committed to protecting your privacy. This policy tells you how we collect your personal information, how we store it, how we use it and what your rights are in relation to your personal information. It also describes how LHPF collects and uses personal information about people who visit our website and give us their information over the phone, face to face, and in writing. The terms of this policy may change to reflect our practices in what we do with your information. If we make significant changes to our Privacy Policy, we will highlight that there has been a change on our website and on communications for a discretionary period of time.


If you have any queries about this policy please contact:


The Data Protection Officer


9 Warriston Road





2. How we collect personal data

LHPF is the “data controller” of the personal information you provide to us, and we will determine and tell you about the purpose for which we are collecting your information and how we will use it. We collect your personal information in a number of ways:


  • When you provide it to us directly via telephone, letter, email, order form, messaging service or on-line shop
  • When we collect it as you use our website or social media pages and apps; or
  • When you have consented to third parties sharing it with us; for example from a friend who wants to tell you about our products. We will collect your personal information when you enquire about our activities, register with us, send an email, make a donation to us, ask a question about our services or otherwise provide us with personal information.


3. What personal data do we collect?

The personal data we collect might include name, date of birth, email address, postal address, telephone number and bank/credit/debit card details if you are; purchasing an item from us. We also gather general information about the use of our website, such as which pages users visit most often, and which services, events or facilities are of most interest. We may also track which pages users visit when they click on links in LHPF emails. We may use this information to personalise the way our website is presented when users visit it, to make improvements to our website and to ensure we provide the best service for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our website. In addition, we may use the information to build profiles of people who would be interested in our services.


4. Please see our Cookie Policy. (below)


5. How do we use this information?

We will use your personal information for one or more of the following purposes:


  • Dealing with your enquiries and requests;
  • Providing information about products and services;
  • Fundraising;
  • Contacting you to promote our products and services. If we do not have your contact details such as your telephone number, e-mail address, or postal address, we may source this information via third party companies;
  • Providing and personalising our services;
  • Administering orders and accounts relating to our suppliers or customers;
  • Conducting market research;
  • Profiling and segmentation so that we can offer products relevant to our customers
  • For Administrative purposes.


Where relevant, we may also assess your personal information for the purposes of fraud and credit risk reduction.


LHPF may analyse the personal data we collect to create a profile of your interests and preferences so that we can contact you in the most appropriate way, and with the most relevant information, to provide a better experience for you.


To do this, we may use additional external sources of data to increase and enhance the information we hold about you. This may include obtaining details of changes of address, age data and other contact details and consumption and demographic data. It may also include information from public registers and other publicly available sources such as Companies House, newspapers and magazines. We regularly monitor our suppliers to ensure they meet our required standards and that they comply with current Data Protection legislation.


If you do not wish your data to be used in any of the ways listed above, or have questions about this, please contact LHPF Staff or the Data Protection Officer.


If you enter your contact details in one of our online registration forms, we may use this information to contact you even if you don’t “send” or “submit” the form. We will only do this to see if we can help with any problems you might be experiencing with the form or with our website.


6. Our supporter services

We may need to share your information with our contracted service providers and agents for the purposes described above.


7. Your choices

You have a choice about whether you want to receive information from us. We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted. You can change your marketing preferences (such as email, phone, text or post at any time), by contacting:



9 Warriston Road





8. The lawful basis we use to process your data

We will process your personal data under one or more of the following lawful bases:

  • You have given us clear consent;
  • You have entered into a contract with us;
  • We have a legal obligation to process the data;
  • The processing is necessary for your vital interests i.e. to protect your life; or
  • We have a genuine and legitimate reason and we are not harming any of your rights and interests.


9. Consent

Where we ask for your consent to process your personal information, we will use clear plain language so you can fully understand what you are consenting to. We will tell you what we will be doing with the information, and explain your right to withdraw consent and how you can do that. We will only use your personal information you have provided for the purpose we have gained your consent for. We may also ask you to confirm that you still consent where a considerable period of time has lapsed since you last had any contact with LHPF.


10. Legitimate Interests

We may process your personal data where we have a genuine and legitimate reason to do so, and we are not harming any of your rights and interests. Our legitimate interests will be in, fundraising, organising events, campaigning and retail activity.


This means that we may use your personal data for direct marketing, fraud prevention, network and information security, crime prevention/detection and analytics so that we can improve our services to give you the most appropriate information and ensure our fundraising campaigns are effective.


Our legitimate interests are:

  • Direct Marketing: We will send postal and email marketing material which further the aims and objectives of LHPF. We will also make sure our postal and email marketing is relevant for you.
  • Ordering online: In order for us to process an order, payment has to be taken and contact information collected, such as name, delivery address and telephone number provided. The record of the transaction is made by LHPF.
  • Your best interest: Processing your information to protect you against fraud when transacting on our website, and to ensure our website and systems are secure.
  • Personalisation: Where the processing enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our supporters.
  • Analytics: To process your personal information for the purposes of customer analysis, assessment, profiling and direct marketing, on a personalised or aggregated basis, to help us with our activities and to provide you with the most relevant information as long as this does not harm any of your rights and interests.
  • Research: To determine the effectiveness of promotional campaigns and advertising, and to develop our products, services, systems and relationships with you.
  • Due Diligence: We may need to conduct investigations on supporters, potential customers and business partners to determine if those companies and individuals have been involved or convicted of offences such as fraud, bribery and corruption.


Your interests:

We will process your personal data for our legitimate interests in a way we consider you would reasonably expect, to be proportionate and with minimal impact on your privacy. We will carry out assessments to ensure that we consider whether the processing is necessary and by balancing it out with your rights and freedoms. You have a right to object to your personal data being processed under legitimate interests if you do not consider we have compelling legitimate grounds for the processing. Please see the section below.


11. Your rights

Under the General Data Protection Regulations (GDPR) you have the following rights:


  • Transparency over how we use your personal information (right to be informed);
  • Request a copy of the information we hold about you, which will be provided to you within one month (right of access);
  • Update or amend the information we hold about you if it is wrong (right of rectification);
  • Ask us to stop using your information (right to restrict processing);
  • Ask us to remove your personal information from our records (right to be ‘forgotten’);
  • Object to the processing of your information for marketing purposes (right to object);
  • Obtain and reuse your personal data for your own purposes (right to data portability); and
  • Not be subject to a decision when it is based on automated processing (automated decision making and profiling).


If you would like to know more about your rights under the GDPR see the Information Commissioners Office website. If you would like to make a request for any of the above actions, please submit your request to:

The Data Protection Officer


9 Warriston Road





12. Rights of access

You have the right to see what personal data we hold about you. We would ask that you submit your request for access to the Data Protection Officer:

The Data Protection Officer


9 Warriston Road





13. Transfer of Information Outside of the EEA

Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area (EEA) in certain specific situations. The data will always be held securely and we will take steps to ensure the organisation based outside of the EEA provides an adequate level of protection and we will put in place all necessary safeguards.


14. Children’s Data

Whilst the Information Commissioners Officers guidance states that children can, over the age of 13, give their own consent to marketing, LHPF is concerned to protect the privacy of children aged under 16. Where appropriate, we will seek consent from a parent or guardian before collecting personal information about a child aged under 16.


Therefore, if you’re aged 16 or under, you must get your parent/guardian’s permission before you provide any personal information to us.


We do have activities and events for those under 16 so we may ask your age. Before taking part please ensure you speak to your parent or guardian.


Our events have specific rules about whether children can participate and we will make sure advertising for those events is age appropriate.


Please note that we will not knowingly market to or accept orders for goods or services from persons aged under 16 years.


As a parent or guardian we encourage you to be aware of the activities in which your children are participating, both offline and online. If your children voluntarily disclose information, this may encourage unsolicited messages. We suggest that you discourage your child from providing any information without your consent.


15. How we protect personal information?

All of our online forms are protected by encryption. We also use a secure server when you make a donation or payment via our website. We take appropriate measures to ensure that the personal data disclosed to us is kept secure, accurate, and up to date.


We ensure that there are appropriate technical controls in place to protect your personal details. For example, our online forms are always encrypted and our network is protected and routinely monitored.


We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff, volunteers and contractors.


We use external companies to collect or process personal data on our behalf.


We do comprehensive checks on these companies before we work with them, and put a contract in place that sets out our expectations and requirements, especially regarding how they manage the personal data they have collect or have access to.


Some of our suppliers run their operations outside the European Economic Area (EEA). Although they may not be subject to same data protection laws as companies based in the UK, we will take steps to make sure they provide an adequate level of protection in accordance with UK data protection law. By submitting your personal information to us you agree to this transfer, storing or processing at a location outside the EEA. We may need to disclose your details if required to the police, regulatory bodies or legal advisors.


We will only ever share your data in other circumstances if we have your explicit and informed consent.


16. How long will we keep your personal data?

We will ensure that your personal data is kept only for so long as is necessary for the purpose for which it was collected, and is securely destroyed in accordance with our retention schedule.


Where possible we will inform you of how long we will retain the personal data you are providing to us.


Where you no longer wish for LHPF to contact you we may have to keep some basic data about you to ensure that we do not contact you in future.


17. Will we disclose the information we collect to outside parties?

We do not share or sell details with other charities or other third parties.


We will only disclose data when obliged to disclose personal data by law, or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation, or we have your consent.


We may share your personal data with one or more of the following:

  • Within LHPF,
  • Suppliers we engage to process data on our behalf. In such cases information is only shared for the purpose of providing services on our behalf relating to communications, or agreements between yourself and LHPF. Such processing is conducted under relevant Data Processing Agreements; or
  • If we run an event in partnership with other organisations. We will not sell any information about your web browsing activity.


18. Use of Mobile Phone Data

LHPF values your support. If you have texted us, we will retain a copy of your mobile phone number, together with any other personal details you have given us, such as your name and address.


If you would prefer us not to contact you by mobile phone, or if you would prefer us not to contact you by mail you may call 0131 550 1573 or e-mail us at


19. Personal changes

If your personal details change, please help us to keep your information up to date by notifying us.

Future Changes

We may change the terms of this privacy policy from time to time. If we do so, we will list the changes at the end of this webpage, as part of an audit trail. By continuing to use our website you will be deemed to have accepted such changes.


20. Data Protection Regulator

Further information and advice about data protection law and compliance is available from:

Information Commissioners Office

Wycliffe House

Water Lane




Tel: +44 (0) 01625 545 745



Scotland Information Commissioner

Kinburn Castle

Doubledykes Road

St. Andrews


KY16 9DS

01334 464610



C M Pelling, Manager LHPF


21. Changes to our privacy policy

Should we need to change our privacy policy we will share the changes here. Where the changes are significant, we may also choose to email all our registered supporters and members with the new details. Where required by law, will we obtain your consent to make these changes. (May 2018)



Like most websites, Lady Haig’s Poppy Factory uses cookies. Our Cookie Policy explains what cookies are and how Lady Haig’s Poppy Factory (“we,” “us” or “our”) uses them on our website. We encourage you to read the policy in full so that you can understand what information we collect using cookies and how that information is used.


To view our Cookie Policy please click here: Cookie Policy